15 ideas to enhance the reception experience in offices and hotels

Hands-on upgrades for a better first impression

The reception is your brand’s opening chapter, setting the stage for those all-important first impressions. It’s not just about looking good; it’s where comfort meets style, promising top-notch service with a silent nod.

More than just a pretty space, a smart reception reflects your ethos and sparks lively exchanges. Whether you’re up for a bit of DIY or thinking of a professional revamp, this guide has you covered with practical tips and expert advice.

Photography by Escandi, New Works and Muuto


Escandi FCG Stockholm Sweden
Escandi New Works

Selecting the right artwork and decor is a chance to tell your brand’s story without words.

4 impactful upgrades for any reception area

In the quest to craft a reception that resonates with warmth and welcome, a few strategic enhancements can make all the difference. Here are some effective, yet simple, ways to rejuvenate your reception area, ensuring it embodies the ethos of your brand.

Decluttering and organising

A clutter-free environment is the cornerstone of a welcoming space. Start by assessing your reception area with a critical eye. Identify what’s essential and what’s merely occupying space without purpose. Put yourself in the visitors’ shoes. What do you want your experience to look like? Utilising smart storage solutions can keep necessary items handy but out of sight, creating a cleaner, more organised appearance. Remember, a reception area should always convey an aura of calm and control, setting a positive tone for what lies beyond.

The power of lighting

Lighting plays a pivotal role in defining the atmosphere of your reception area. Opt for layers of lighting to combine functionality with ambiance – ambient lighting to softly fill the space, task lighting for specific functions and accent lighting to highlight architectural features or artwork. Consider the colour temperature of your lights; warmer tones invite relaxation, while cooler tones enhance focus and energy. Smart lighting options can also offer the flexibility to adjust the mood of the space throughout the day.

Adding green

Incorporating plant life into your reception area is a breath of fresh air. Literally. Plants not only enhance the aesthetic appeal of a space but also improve air quality and reduce stress. For practical reasons, choose low-maintenance varieties that thrive indoors, to add a touch of nature without the need for a green thumb. Positioning plants strategically can also help delineate spaces and create natural partitions.

Artwork and decor

Selecting the right artwork and decor is a chance to tell your brand’s story without words. Choose pieces that reflect your brand’s identity and resonate with your community. This could mean showcasing works by local artists, displaying items that speak to your brand’s heritage or incorporating design elements that mirror your brand’s colour scheme. But, as with anything, don’t overdo it.

Escandi Erik Olsson Malmö Sweden

Your reception area is a prime opportunity to reinforce your brand visually and thematically.

3 office reception upgrades

Revamping your office reception is a bit like jazzing up a trusty old suit – it’s not just about looking sharp; it’s about feeling invigorated and ready to impress. This makeover is less about splashing out on fancy new decor and more about ensuring every piece of furniture and every layout tweak works harder than an espresso on a Monday morning.

Space-efficient design

In most office environments, space is at a premium. Adopting a space-efficient design in your reception area can significantly enhance its functionality and flow. Opt for sleek, modular furniture that can be easily rearranged to suit different needs and consider built-in storage to reduce clutter. Ensure the layout facilitates smooth traffic flow, allowing guests to navigate the space intuitively. Believe us, multi-functional pieces, like benches with built-in storage or reception desks that double as filing areas, can provide added utility without sacrificing style.

Privacy and noise control

In an office setting, the reception area is often the first line of defence against the hustle and bustle of the workplace. Employing solutions for noise control and privacy can transform your reception into a calm oasis. Sound-absorbing panels or decorative screens can delineate quieter zones and provide areas for confidential conversations without the need for full-blown construction. Soft furnishings, carpets and rugs can also help absorb sound, creating a more serene environment.

DIY branding

Your reception area is a prime opportunity to reinforce your brand visually and thematically. Simple DIY branding touches can make a big difference. Use your brand’s colour scheme strategically in the decor, from wall paint to accent pieces. Displaying branded materials, such as brochures, awards or products, can also tell your brand’s story in a subtle but impactful way. In some cases, creating a feature wall that highlights your company’s history, values or achievements can turn your reception area into an engaging brand experience for visitors.

Escandi New Works

You want your guests to walk in and immediately know they’re in for a good time.

4 upgrades for hotel and hospitality receptions

Upgrading your hotel reception area is akin to planning the perfect party entrance – you want your guests to walk in and immediately know they’re in for a good time. It’s about lighting, ambiance and that magical first impression that says, “The adventure starts here.” This isn’t merely about making things look pretty, but rather about creating a space that wraps guests in a warm embrace, assuring them they’ve found their home away from home, with just the right touch of flair.

Creating a welcoming entry

The entrance to your hospitality venue is more than just a doorway; it is an invitation, a promise of the quality and character of the experience to come. Ensure the entryway is well-lit and accessible, with clear signage that guides guests effortlessly into the reception area. Use elements like a statement piece of art, a distinctive architectural feature or a visually striking reception desk to draw guests in.

Comfort meets style

Seating in your reception area should cater to the varied needs of your guests, from those in a hurry to check-in and move on, to those looking to linger and soak in the ambiance. Provide a mix of seating options – plush sofas for lounging, ergonomic chairs for brief waits and private nooks for more intimate conversations or work. Each piece should not only be comfortable but also reflect the style and ethos of your brand. A cohesive look and feel speak volumes without saying a word.

Local flavour

Incorporating local art and elements into your reception area can significantly enhance the guest experience, offering a sense of place and connecting visitors with the local culture from the outset. We strongly feel that it can make the first impression more personable. Partner with local artists to display their work, use materials and motifs native to the area in your decor and consider offering a small selection of locally sourced products or snacks. This not only supports the local community but also enriches your guests’ stay.

Guest convenience

Today’s travellers expect convenience at their fingertips. Equip your reception area with amenities that meet these expectations – charging stations for devices, water dispensers for refreshment and informative displays that provide guests with everything they need to know about the venue and surrounding area. But, be very wary of providing technology for the sake of technology. Always weigh pros and cons and how it is helpful. Wi-Fi access should be readily available, with login details easily accessible. Thoughtful touches not only improve the guest experience but also streamline operations, allowing your staff to focus on providing exceptional service.

Escandi Erik Olsson Malmö Sweden

It’s about making every visit feel like a series of pleasant surprises, each one saying, “We thought of everything, just for you”.

4 special touches that make a difference

When it comes to the little details in a reception area, think of them as the cherry on top of an already irresistible cake. They’re the secret ingredients that make everyone feel not just welcome but delighted to be there. From signage that guides with a wink and a nudge, to scents that invite you to take a deep, relaxing breath, these details craft an experience that’s memorable for all the right reasons. It’s about making every visit feel like a series of pleasant surprises, each one saying, “We thought of everything, just for you”.

Signage and wayfinding

Navigating a new space can be daunting for first-time visitors. Effective signage and wayfinding systems are essential for guiding them smoothly through your premises, ensuring a seamless experience from the outset. Design your signage to be not only clear and easily readable but also reflective of your brand’s aesthetic. Consistency in design and tone across all signs reinforces your brand identity and instils a sense of security and familiarity among your guests. Handwritten notes and information scattered here and there does not.

Scent and sound

The ambiance of your reception area is greatly influenced by its scent and sound. These elements can subtly yet powerfully affect mood and first impressions. Curate a playlist of background music that reflects the tone and personality of your brand, whether it’s soothing classical melodies, upbeat contemporary tunes or the vibrant rhythms of local music. Complement this auditory backdrop with carefully selected and subtle scents. Your reception is not meant to smell like a perfume counter at a department store, but a signature fragrance can enhance the overall sensory experience, making your space more inviting. You get the idea.

Reception amenities

Offering complimentary refreshments and comfort items can make a world of difference in how welcome and valued guests feel upon arrival. Consider providing a selection of teas, coffees, and water, possibly infused with fruits for an extra touch of luxury. Small comfort items, such as mints, hand sanitiser and tissues, should be readily available, demonstrating attention to detail and to guest needs and comfort.

Seasonal and thematic decorations

Adorning your reception area with seasonal and thematic decorations can keep the space feeling fresh and engaging throughout the year. These decorations offer a dynamic visual appeal and show that your space is alive and responsive to the time of year or special occasions. Whether it’s subtle touches like floral arrangements in spring or a fully themed decor during the festive season, these changes can significantly enhance the vibrancy of your reception area. If done with care and consideration.

Looking to transform your reception area into the ultimate welcome experience? We are ready to bring that vision to life. Reach out to us at info@escandi.se, and let’s join forces to design a reception space that not only impresses but also embodies your brand’s ethos, making every first impression a perfect one. Together, we’ll ensure your entrance tells your story, with comfort, style and functionality at the forefront.